Shipping policy
SHIPPING POLICY
SHIPPING DESTINATIONS
TerraRinse currently ships to valid delivery addresses within the United States.
All U.S. orders accepted at checkout include free standard shipping and tracking. No minimum purchase is required unless otherwise stated during a specific promotion.
ORDER PROCESSING
Orders are typically prepared within 1 day, Monday through Saturday, after payment has been successfully confirmed.
Carrier pickup normally occurs on the same day the order is prepared or on the next scheduled pickup.
Orders placed on Sunday are processed the following Monday.
Processing may take longer during public holidays, periods of unusually high order volume, payment verification reviews or other circumstances outside our reasonable control.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been handed to the shipping carrier, you will receive a shipping confirmation email containing your tracking number.
Tracking information may not update immediately after the shipping confirmation is sent. Please allow the carrier time to scan and update the shipment in its tracking system.
Customers are responsible for providing a valid email address in order to receive order and tracking notifications.
DELIVERY ESTIMATES
Delivery usually takes approximately 8–14 days after dispatch.
This delivery estimate does not include order-processing time.
All delivery dates and transit times are estimates only and are not guaranteed. Delays may occur because of carrier operations, severe weather, holidays, customs processing, transportation interruptions, remote delivery locations or other events outside our reasonable control.
SHIPPING ADDRESS
Please review your shipping address carefully before placing your order.
If you need to change your shipping information, contact us as soon as possible at support@terrarinse.com.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been handed to the shipping carrier.
Customers are responsible for providing complete and accurate delivery information. TerraRinse LLC is not responsible for delays or failed deliveries caused by an incorrect, incomplete or outdated address supplied by the customer.
If a package is returned because of an incorrect or incomplete address, delivery refusal or unsuccessful delivery attempt, we will contact you. Additional shipping charges may apply before the order can be shipped again.
DELAYED OR LOST PACKAGES
If your order appears to be significantly delayed or tracking has not updated for an extended period, contact us at support@terrarinse.com and include your order number.
We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate.
If a shipment is confirmed as lost in transit, TerraRinse will provide an appropriate resolution based on the circumstances.
PACKAGES MARKED AS DELIVERED
If tracking shows that your order was delivered but you cannot locate it, please first:
1. Check around the delivery location, mailbox and any secure delivery areas.
2. Ask household members, neighbors or building staff whether they accepted the package.
3. Contact the local delivery carrier using the tracking information.
If the package still cannot be located, contact us at support@terrarinse.com. We will review the available delivery information and assist with the next steps.
A carrier delivery scan does not automatically prevent us from reviewing the issue, but the outcome will depend on the available tracking and delivery evidence.
DAMAGED OR INCORRECT SHIPMENTS
Please inspect your order after delivery.
If your package or product arrives damaged, incomplete, defective or incorrect, contact us as soon as possible at support@terrarinse.com.
Include your order number, a description of the issue and clear photos or a short video where applicable.
Damaged, defective, incomplete and incorrect products are handled in accordance with our Refund Policy and Limited Warranty.
ORDER CANCELLATIONS
Cancellation requests must be submitted as soon as possible.
Because orders are prepared quickly, we cannot guarantee cancellation after an order has entered fulfillment or has been handed to the shipping carrier.
Once an order has been dispatched, it must be handled in accordance with our Refund Policy.
CONTACT US
For questions regarding processing, shipping, tracking or delivery, contact:
TerraRinse LLC
Operating under the TerraRinse brand
Email: support@terrarinse.com
Our customer support team replies Monday through Saturday. Messages received on Sunday are answered the following Monday.