TERRARINSE LIMITED WARRANTY
Last updated: July 24, 2026
TerraRinse LLC provides a 1-year limited warranty for eligible TerraRinse products purchased directly from terrarinse.com.
This Limited Warranty is separate from our 30-day Refund Policy and applies specifically to manufacturing defects that arise during normal intended use.
WARRANTY PERIOD
The warranty period begins on the date the product is delivered and continues for 1 year.
Proof of purchase, such as an order confirmation or order number, is required to submit a warranty claim.
WHAT THIS WARRANTY COVERS
This Limited Warranty covers verified defects in materials or workmanship that occur during normal intended use.
Eligible issues may include:
- Failure of the pump or electronic controls under normal use
- Battery or charging failures caused by a manufacturing defect
- Display, button or connection failures caused by a manufacturing defect
- Defective hoses, showerheads or included accessories
- Missing or incorrectly supplied components reported after delivery
Warranty eligibility will be determined after reviewing the available order information, product condition and supporting evidence.
WHAT THIS WARRANTY DOES NOT COVER
This Limited Warranty does not cover:
- Accidental damage, drops, crushing or impact damage
- Misuse, abuse or use outside the product’s intended purpose
- Operating the pump without water
- Charging the product while wet
- Water damage caused by an open or improperly closed charging-port cover
- Damage caused by saltwater, heavy sand, mud, thick sediment or excessive debris
- Improper cleaning, maintenance or storage
- Unauthorized repairs, modifications or disassembly
- Use with incompatible chargers, cables or power sources
- Normal wear and tear
- Cosmetic scratches, fading or discoloration that do not affect product function
- Lost, stolen or intentionally damaged products
- Products purchased from unauthorized third-party sellers
- Damage caused by events outside our reasonable control
Failure to follow the product instructions, warnings or maintenance guidance may affect warranty eligibility.
HOW TO SUBMIT A WARRANTY CLAIM
To submit a warranty claim, contact:
support@terrarinse.com
Please include:
- Your order number
- A description of the problem
- Clear photos or a short video showing the issue
- Any relevant troubleshooting information requested by our support team
Please keep the product, accessories and packaging until the claim has been reviewed.
Do not return any product before receiving authorization and return instructions from TerraRinse.
WARRANTY RESOLUTIONS
If a claim is approved, TerraRinse will provide an appropriate resolution at no additional cost to the customer.
Depending on the circumstances, the resolution may include:
- Troubleshooting assistance
- Replacement parts
- Replacement accessories
- A replacement product
- A partial refund
- A full refund
- Prepaid return instructions, when a return is required
The appropriate resolution will depend on the nature of the defect, product availability and the evidence provided.
TerraRinse may require the defective product or component to be returned before issuing a replacement or refund.
SHIPPING DAMAGE AND DELIVERY ISSUES
Visible shipping damage, incorrect products or clearly missing components should be reported as soon as possible after delivery.
For shipping-related claims, we may request:
- Photos of the damaged product
- Photos of the outer packaging
- A photo showing the complete shipping label
- A short video demonstrating the issue
Shipping damage, incorrect items and missing components may also be handled under our Refund Policy.
REPLACEMENT PRODUCTS
A replacement product or component does not automatically begin a new 1-year warranty period.
Unless otherwise required by applicable law, the replacement remains covered for the remainder of the original warranty period.
LIMITATIONS
This Limited Warranty applies only to the original purchaser and products purchased directly from terrarinse.com.
To the fullest extent permitted by applicable law, this warranty is limited to the remedies stated above.
Nothing in this Limited Warranty excludes or limits consumer rights, remedies or protections that cannot lawfully be waived or restricted.
CONTACT INFORMATION
Questions or warranty claims may be sent to:
TerraRinse LLC
Operating under the TerraRinse brand
Email: support@terrarinse.com