Refund policy

Refund Policy

30-Day Returns

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be in substantially the same condition in which it was received, with all original components, accessories and packaging included. Products that show excessive use, misuse, accidental damage, improper storage, unauthorized modification or missing major components may not be eligible for return.

A receipt or other proof of purchase is required.

To request a return, contact us at:

support@terrarinse.com

Please include your order number, the reason for the return and any relevant photos or videos.

Do not return any item before receiving authorization and return instructions from our customer support team. Approved returns must be sent to the return address provided by TerraRinse. Items returned without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, ordering mistakes or products that are no longer wanted, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, incomplete or incorrect, TerraRinse will review the issue and provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, the resolution may include replacement parts, a replacement product, a partial refund, a full refund or prepaid return instructions.

Damaged, Defective, Incomplete or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, missing components or different from what you ordered.

Contact support@terrarinse.com and provide:

Your order number
A description of the issue
Clear photos or a short video showing the problem
Photos of the packaging when shipping damage is involved

Photos or videos may be requested to help us verify the issue and determine the most appropriate resolution.

Please keep the product, packaging and included accessories until the issue has been reviewed.

Non-Returnable Items

Returns may not be accepted for:

Products returned more than 30 days after delivery
Products damaged through misuse, accidental damage, improper storage or unauthorized modification
Products missing major components or accessories
Products showing excessive use beyond what is reasonably necessary to inspect or test them
Products returned without prior authorization

These restrictions do not apply to verified manufacturing defects, shipping damage, missing components or incorrect products.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

The fastest way to receive a different product is to request a return for the original item and, once the return is approved, place a new order.

Defective, damaged, incomplete or incorrect products may qualify for replacement without requiring a separate purchase.

Order Cancellations

Cancellation requests must be submitted as soon as possible to support@terrarinse.com.

Because orders are prepared quickly, we cannot guarantee cancellation after an order has entered fulfillment or has been handed to the shipping carrier.

If an order has already been dispatched, it must be handled according to the return terms stated in this policy.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit card provider or payment service may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@terrarinse.com